A+ Support Technician

Why you should attend: Attend this course and you will prepare for one of the two exams that make up the IT Technician certification: CompTIA® Support Technician (220-602).

 You will gain the skills and knowledge necessary to perform the following tasks on personal computer hardware and operating systems: system configuration, troubleshooting, problem diagnosis, and preventative maintenance. Course manual comes with MeasureUp and CertBlaster exam prep software (download).

Suggested Prerequisites:  Operating knowledge of Windows® or equivalent operating system.

Attend and You Will Learn

Lesson 1: Operating System Monitoring

• System monitoring
• Event viewer

Lesson 2: Operating System Maintenance

• Windows backup
• Hot fixes and service packs

Lesson 3: Operating System  Troubleshooting

• The Windows boot process
• Operating system troubleshooting
• Remote administration

Lesson 4: Connecting Computers  

• Networking concepts
• Wired network connections
• Wireless network connections
• Networking architectures

Lesson 5: Networking Computers

• LAN configuration
• Resource sharing
• Internet connections
• Wireless nodes

Lesson 6: Troubleshooting Network Connections

• Network troubleshooting

Lesson 7: Securing Systems 

• Operating system security
• Auditing and logging
• Security hardware
• The human aspects of security
• Network protection  

Lesson 8: Windows Installing and Upgrades

• Installation
• Upgrades

Lesson 9: Working with Safety 

• Safety and hazards
• Safe work practices
• Disposing of computer equipment

Lesson 10: Maintaining the PC Environment

• Toolkits
• PC maintenance

Lesson 11: Maintaining Professionalism and Communication 

• Customer satisfaction
• Problem and resolution tracking